Promotion Terms & Conditions

1. General

1.1 These Promotions Terms and Conditions are supplemented by our Terms and Conditions of Application Use and our Privacy Policy.

1.2 From time to time on Toast Bar LTD we run promotions via our Application.

1.3 Only one promotion can be used per order. A promotion may not be used in combination with other promotions or used to collect reward points except where specified.

1.4 Promotional items that you purchase (either free of charge or at a proportional rate) do not qualify nor count towards your basket value in order to redeem further free promotional items. We reserve the right to cancel any order(s) which we deem to have attempted to purchase promotional items in order to increase basket size to qualify for further promotions. From time to time certain products may be excluded from current promotions and any such exclusion will be notified to you through a notice on the Website.

1.5 Excluded products will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

1.6 All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time.

1.7 We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.

2. Vouchers

2.1 From time to time we may send you by email. These are codes which you may input on our application to qualify for certain promotions. Application codes are subject to these Terms and Conditions and any terms and conditions notified to you at the time of issuance of the code.

2.2 A code is redeemed by entering its code at the appropriate point in the purchase process on the application.

2.3 We reserve the right to withdraw or cancel a code voucher for any reason at any time.

2.4 Voucher codes cannot be exchanged for cash [or be used to exchange for other vouchers].

2.5 Unless expressly stated at the time of issue, each Voucher code will be valid for use by the recipient of the voucher code and by such recipient only once and may not be used in conjunction with any other promotion.

2.6 Voucher Codes may only be used on the application.

2.7 From time to time certain products may be excluded from voucher codes offers and any such exclusion will be notified to you along with the voucher code or through the Website (thetoastbar.co.uk).

2.8 Voucher codes may be limited to redemption in respect of certain products or certain products may be excluded from the ambit of use of the voucher code, in which case notice will be given to you at the time of issue of the voucher code.

2.9 Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

2.10 No voucher code may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without our prior written permission.

2.11 Voucher codes distributed or circulated without the written approval of TOAST BAR LTD, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.

2.12 When you use an voucher code you warrant to us that you are the duly authorised recipient of the voucher code and that you are using it in good faith.

2.13 If you redeem, attempt to redeem or encourage the redemption of voucher codes to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

2.14 If we reasonably believe that any voucher code is being used unlawfully or illegally we may reject or cancel any voucher code and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.

2.15 If we refuse a voucher code submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

Bookings Terms and Conditions

Terms governing bookings made via Toast bar Website or phone and then confirmed by way of Confirmation Email for the provision of goods and services

1. DEFINED TERMS

1.1 Arrival Date. Means the date you will arrive at the Site specified and agreed to in your Booking and upon receipt of your Confirmation Email.

1.2 Booking. Means making a reservation for the provision of products at one of our Sites via our website or by phone and subsequently confirmed by receipt of a Confirmation Email.

1.3 Confirmation Email. Means the email we send to you to confirm our acceptance of your Booking and which contains a Confirmation Number.

1.4 Confirmation Number. Means the numeric code contained in your Confirmation Email and which is proof of our acceptance of your Booking.

1.6 Days. Any reference to days, except where expressly stated, shall exclude weekends and bank holidays.

1.6 Event Beyond Our Reasonable Control. Means as stated in clause 7.1

1.7 Group Booking. Means a Booking that requires our products to be provided to 6 or more people.

1.8 No Show. Means as defined in clause 6.9.

1.9 Short Notice Bookings. Means any Booking made where the Arrival Date is within 14days of the date of the submission of the Booking.

1.10 Site. Means whichever one of our Sites at which your Booking has been made.

1.11 Terms. Any reference to terms or conditions or contract shall mean the terms and conditions of this contract.

2. THESE TERMS

2.1 What these Terms cover. These are the terms and conditions on which you make Bookings with us via our website or via phone and which are then confirmed by way of receipt of a Confirmation Email.

2.2 Why you should read them. Please read these Terms carefully before you agree to complete your booking with us and before you submit any order for products to us. These Terms tell you who we are, how the Booking process works, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

3. INFORMATION ABOUT US AND HOW TO CONTACT US

3.1 Who we are and contact. We are Toast (Leeds) Limited. You can contact our customer service team by using the contact form on our website at http://www.thetoastbar.co.uk/toastsupport.

3.2 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us when you submitted your Booking and to which we sent your Confirmation Email.

3.3 "Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails and excludes fax.

3.4 Clause, schedule and paragraph headings shall not affect the interpretation of this agreement.

3.6 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

4. OUR CONTRACT WITH YOU: BOOKING, ACCEPTANCE AND CONFIRMATION

4.1 How you will accept these Terms and Conditions. By successfully submitting your Booking.

4.2 How we will accept and confirm your Booking. Our acceptance of your Booking will take place when you receive a Confirmation Email from us which contains a Confirmation Number, at which point a contract will come into existence between you and us. Your Booking and the provision of our products is subject to these Terms. No Booking is accepted or confirmed until you have received from us a Confirmation Email that contains a Confirmation Number. Your Confirmation Number is proof of our acceptance of your Booking. It is your responsibility to ensure the details submitted via our website or via phone when making your Booking are correct. If details you provide are incorrect or if you do not provide the required details we may cancel your Booking and terminate the contract in accordance with clauses 6.7 (c) and 6.8 (b).

4.3 Age restrictions. Your Booking will only be accepted if the person making the Booking is the age of 18 or over and can prove that via the presentation of a valid Passport or Drivers Licence upon the Arrival Date. If any party to your Booking is under the age of 18 you must contact the TOAST to which your Booking refers directly to inform them that persons included in your Booking are under the age of 18. If the person who made the Booking, or any persons party to the Booking, cannot prove they are the age of 18 or over upon arrival at the Site, or if the Site has not been contacted and informed prior to the Arrival Date that persons in the party to a Booking are under the age of 18, we reserve the right to cancel your booking in accordance with clause 6.7 (d) and 6.8 (c).

5. DEPOSIT AND BALANCE FOR PRODUCTS

5.1 Card details. All Bookings made via our website or otherwise require the provision of valid credit or debit card details (in accordance with clause 9.3).

5.2 Deposit. Upon submission of your Booking a deposit will be charged to and taken from the credit or debit card details provided with your Booking. Subject to clauses 6.7 (b) and (f), deposits will be refunded solely at the discretion of the manager of the Site at which your Booking.

6. CHANGES, CANCELLATION, NO SHOWS AND REFUNDS

6.1 Your rights to make changes. You may make changes to your Booking up to 7 days before your Arrival Date. If you wish to make a change to your Booking please do so contacting us directly. We will let you know if the change is possible. All changes to your Booking are subject to availability at the time the change is requested. If it is possible we will let you know about anything which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6.2 Our right to make changes. We may make changes to your Booking. This includes, for example:

(a) to reflect changes in relevant laws and regulatory requirements;

(b) to implement minor technical adjustments and improvements, for example to address a security threat;

We may also make more significant changes to your Booking. If we do so we will notify you as soon as reasonably possible, and if it is 7 or more days from your Arrival Date you may contact us (in accordance with clause 6.10) to cancel the Booking and terminate the contract with immediate effect. Refund of your deposit will be solely at the discretion of the manager TOAST. We will refund you for any Balance paid for products not received.

6.3 No change to TOAST. You must attend your Booking at the TOAST which you selected. Failure to attend the TOAST which you selected on the Arrival Date will be recorded as a No Show and subject to clause 6.8.

6.5 Cancellation by you. You may cancel your Booking, and terminate the contract with immediate effect,. Deposits will be refunded solely at the discretion of the manager of TOAST.

6.6 Cancellation by us. We may cancel your Booking, and terminate the contract:

(a) with immediate effect and without notice to you if you fail to pay us when required to do so in accordance with these Terms;

(b) with immediate effect, or by reasonable written notice where possible, if an Event Beyond Our Reasonable Control (in accordance with clause 7.1) means that we are not able to provide our products to you and fulfil your Booking. In the event of such a cancellation all charges that have been made to the credit or debit card details you provided us including deposit and any Balance paid will be refunded;

(c) with immediate effect if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our goods and services to you, for example the number of people party to your Booking;

(d) if the person who made the Booking or any party to the Booking cannot prove they are over the age of 18 upon arrival at the Site, or if the Site has not been contacted and informed prior to the Arrival Date that persons party to a Booking are under the age of 18;

(e) by 6 days’ written notice to you if in our reasonable opinion we cannot fulfil your Booking requirements after having sent you a Confirmation Email. In the event of such a cancellation all charges, including deposit, that have been made to the credit or debit card details you provided to us will be refunded to you.

6.7 Loss of deposit. Any Deposit may become non-refundable or any Deposit that remains unpaid may be charged to the credit card or debit card details provided with your Booking in the following circumstances:

(a) if you fail to pay us when required to do so in accordance with these Terms;

(b) if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our goods and services to you, for example the number of people party to your Booking;

(c) if the person who made the Booking or any party to the Booking cannot prove they are over the age of 18 upon arrival at the Site, or if the Site has not been contacted and informed prior to the Arrival Date that persons party to a Booking are under the age of 18;

(d) if you or any party to your booking fails to attend the Booking at TOAST on the Arrival Date and you are recorded as a No Show in accordance with clause 6.8.

(e) if your Booking is cancelled in accordance with clause 6.7 (a),or (d) within 7 days of your Arrival Date.

Whether or not deposits will be refunded is solely at the discretion of the manager of TOAST BAR.

6.8 No Shows. If you or any party to your booking fails to attend the Booking at the Site you selected on the Arrival Date, we will record that failure to attend as a No Show, and the contract will terminate with immediate effect.

6.10 How to tell us you want to cancel and end the contract. If you wish to cancel your Booking and terminate these Terms in accordance with your rights under clause 6.6 please let us know by doing one of the following:

(a) Phone or email. Call directly and inform a Manager. Please provide your name, email address, phone number and details of the Booking.

You must adhere to the provisions of clause 6.6 and this clause 6.10 when cancelling a Booking.

6.11 How we will refund you. We will refund you any amount that might become due in accordance with these Terms by the method you used for payment.

6.12 When your refund will be made. We will make any refunds due to you as soon as possible. And, if you are exercising your right to cancel in accordance with clause 6.6, where possible within 7 days from the day on which we receive notice of your cancellation.

6.13 We may cancel your booking and terminate the contract at any time if we reasonably believe that the lead person or any member of your party is barred from any of our premise. If we do terminate your booking for this reason we will refund your deposit. 

7. GENERAL

7.1 Events beyond our reasonable control. We will not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of the obligations under these Terms if such delay or failure result from events, circumstances or causes beyond our reasonable control. Such events include, but are not limited to:

(a) acts of God, flood, drought, earthquake or other natural disaster;

(b) epidemic or pandemic;

(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

(d) nuclear, chemical or biological contamination or sonic boom;

(e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;

(f) collapse of buildings, fire, explosion or accident;

(g) any labour or trade dispute, strikes, industrial action or lockouts;

(h) non-performance by suppliers or subcontractors; and

(i) interruption or failure of utility service.

If our supply of products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

8 PROBLEMS, COMPLAINTS AND DISPUTES

8.1 How to tell us about problems. If you have any questions or complaints about your Booking or the products being provided please contact us by visiting our website and following the ‘Contact Us’ http://www.thetoastbar.co.uk/toastsupport,

8.2 Responding to problems. We will endeavour to respond to any question or complaint submitted as quickly as we possibly can and within 6 working days where possible. If you make a complaint to us in relation to your Booking and that complaint remains unresolved after 48 working days you may refer the complaint to the European Commission’s online dispute resolution portal. We will not be liable for any costs you incur pursuing a complaint against us.

8.3 Your statutory rights. Nothing in these Terms will affect your legal rights. For more information on your statutory rights see https://www.gov.uk/consumer-protection-rights or call 03464 04 06 06 or contact your local Citizens' Advice Bureau or Trading Standards office.