Terms and Conditions

Effective Date: [25/07/2025]
Welcome to Toast Bar. These Terms and Conditions govern your use of our website, mobile ordering platform, and any purchases or interactions made via our app or in-person at the bar.

By accessing our website, placing an order, or visiting our venue, you agree to be bound by these Terms and Conditions, which comply with applicable UK law.

1. ABOUT US AND OUR ROLE

1.1. Company Details

This website and our order and pay services are operated by Toast Bar, located at [Insert Address], Leeds, United Kingdom. For any queries, you can contact us at info@toastleeds.co.uk.

1.2. VAT Number

Our VAT registration number is 24061271.

1.3. Service

Toast Bar provides food and drink for consumption on-site. Orders may be placed directly at the bar or through our order and pay platform, which facilitates quick and contactless service within the venue.

2. WEBSITE TERMS OF ACCESS

2.1. Website Access

We provide access to our website on a temporary basis and reserve the right to withdraw or amend services without notice.

2.2. Acceptance of Terms

By using our website or placing an order, you confirm that you accept these Terms and Conditions and our Privacy Policy.

2.3. Revision of Terms

We may revise these Terms from time to time. Updates will be posted on this page, and continued use of our website or services constitutes acceptance of the revised terms.

3. YOUR STATUS

3.1. Capacity and Age

By placing an order, you confirm that you are 18 years of age or older and legally capable of entering into binding contracts. In compliance with UK licensing law, we operate a Challenge 25 policy—ID may be required when purchasing alcohol.

4. MAKING AN ORDER AND HOW IT IS PROCESSED

4.1. Creating Your Order

Orders can be made via our app, website, or at the bar. Please check your order carefully before submitting it. Orders are considered final once confirmed.

4.2. Changing or Cancelling Your Order

Unfortunately, we cannot guarantee changes or cancellations after an order is placed. If you require assistance, please speak to a member of staff immediately.

4.3. Payment Authorisation

By placing an order, you authorise Toast Bar to charge the total amount to your chosen payment method.

4.4. Processing Your Order and Rejections

We reserve the right to reject or cancel orders for any reason, including unavailability of items, verification issues, or non-compliance with licensing laws (e.g., intoxication, underage customers).

4.5. Delivery Times

Orders are served on-site only. We aim to serve all orders promptly, but service times may vary depending on demand.

5. PRICES AND PAYMENT

5.1. Payment Methods

We accept payment by credit/debit card through our app and at the bar. Cash payments are accepted at the bar only.

5.2. Card Payments

All card payments made through the app are processed securely via a third-party provider. We do not store card details on our servers.

5.3. VAT and Delivery Costs

All prices are inclusive of VAT where applicable. There are no delivery fees, as orders are fulfilled for on-site consumption only.

5.4. Incorrect Pricing

In the unlikely event of an error in pricing, we reserve the right to correct the price and either cancel the order or give you the option to proceed at the correct price.

5.5. Rejected Orders

If an order is rejected after payment is taken, you will be refunded to your original payment method as soon as possible.

6. QUERIES OR ISSUES PERTAINING TO AN ORDER

6.1. General

Your satisfaction is important to us. If you encounter any problems, please speak to a member of staff during your visit or contact us at info@toastleeds.co.uk.

6.2. Questions About Your Order

For real-time order concerns, notify our staff immediately on-site. For non-urgent matters, email us with details and proof of purchase.

6.3. Changing or Cancelling Your Order

As stated above, once an order is placed and accepted, it may not be cancelled. Refunds will only be issued at our discretion or where legally required.

7. LICENCE

7.1. Terms of Permitted Use

You are granted a limited, non-exclusive, non-transferable licence to access and use our website and app for personal use only.

7.2. Limitation on Use

You may not copy, reproduce, modify, or distribute any content from our website without prior written consent.

7.3. Reservation of Rights

We reserve all rights not expressly granted under these terms.

8. SERVICE ACCESS

8.1. Website Availability

We aim to ensure constant availability of our website and app, but do not guarantee uninterrupted access.

8.2. Suspension of Access

Access may be suspended temporarily without notice in cases of system failure, maintenance, or for any reason beyond our control.

8.3. Information Security

We take appropriate security measures but cannot guarantee complete protection against cyber threats. You use our website and app at your own risk.

9. LINKS TO AND FROM OTHER WEBSITES

9.1. Third Party Websites

Our website may include links to external sites. We are not responsible for the content or accuracy of those sites, nor do we endorse them.

9.2. Linking Permission

You may link to our homepage in a fair and non-misleading way, provided you do not damage our reputation or imply any endorsement.

11. DISCLAIMERS

11.1. Website Information

We aim to keep all website content accurate and up to date, but cannot guarantee it will always be free from errors or omissions.

11.2. Allergy, Dietary and Other Menu Information

Allergen and dietary information is available upon request. Despite precautions, we cannot guarantee the absence of allergens. It is your responsibility to inform staff of any dietary needs.

11.3. Restaurant Actions and Omissions

We take reasonable care to provide quality service and safe conditions. However, we will not be liable for any loss, damage, or injury unless caused by our proven negligence.

16. ADDITIONAL TERMS

16.1. Privacy Policy

Please review our Privacy Policy to understand how we collect, use, and protect your data in accordance with UK GDPR and the Data Protection Act 2018.

16.2. Severability

If any provision in these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force.

16.3. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Toast Bar regarding your use of our services.

16.4. No Waiver

If we fail to enforce any part of these Terms, it shall not be deemed a waiver of our rights to enforce it at a later date.

16.5. Assignment

You may not transfer or assign any of your rights under these Terms without our prior written consent.

16.6. Headings

Headings are for convenience only and do not affect the interpretation of these Terms.

17. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Us
For questions about these Terms & Conditions, contact us at:
📧 Email: info@toastleeds.co.uk
📍 Address: Unit C, West Point, Wellington Street